Questions and answers
For guests booking a stay and for hosts listing one.
Booking
How do I book a stay?
Open the stay, choose your dates and how many guests, then tap “Request on WhatsApp”. A message with your dates opens, ready to send to the stay's agent.
Is my stay booked once I send the message?
Not yet. The agent replies to say whether the dates are free and to confirm the price. Your stay is booked once they confirm.
How do I pay?
The agent tells you how and when to pay when they confirm your dates. Nothing is paid on the website.
Is the price for the whole place?
The price shown is for one night at that stay. The agent confirms the total for your dates and group.
During your stay
What time is check-in and check-out?
Each stay sets its own times, shown on its page. Most check in between 1 and 4 PM and check out around noon.
Is there a deposit?
Some stays ask for a refundable deposit, often $50, or an ID card at check-in. You get it back at check-out if nothing is damaged. It is listed on the stay page.
Can we play music late?
Some stays set a music cut-off, often midnight. You will find it under the house rules on the stay page.
Changes and cancelling
Can I cancel or move my dates?
Each stay has its own rule, shown on its page. Many do not refund or move dates once confirmed, so check before you send your request.
Can more people come than the stay allows?
Ask the agent first. The number of guests on each stay page is the most it takes.
Listing
How do I list my property?
Fill in the form on “List your property” with your contact details, the place, its price a night and up to 10 photos. The team gets back to you.
What photos should I send?
Bright daytime photos of every room, the outside, the pool or garden and the view. Landscape photos work best on the site.
What does it cost to list?
The team talks you through how listing works when they call you.
Booking requests
Who answers guests?
Guests message the agent for your stay on WhatsApp with their dates and group size already written.
Can I change my price or block dates?
Yes. Tell the team and they update your stay and its calendar.
Still stuck?
The team answers on email and by phone.